Privacy Policy
At ONIMEY, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
Information We Collect
We collect information that you provide directly to us when you:
- Create an account or place an order
- Subscribe to our newsletter or promotional emails
- Contact our customer service team
- Participate in surveys, contests, or promotions
- Leave reviews or comments on our website
Personal Information
The personal information we may collect includes:
- Name and contact information (email, phone number, address)
- Billing and shipping addresses
- Payment information (credit card details, bKash information)
- Order history and purchase preferences
- Account credentials (username and password)
- Communication preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on our site
- Referring website and search terms used
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- Process and fulfill your orders and transactions
- Communicate with you about your orders and account
- Send promotional emails and marketing communications (with your consent)
- Improve our website, products, and customer service
- Prevent fraud and enhance security
- Comply with legal obligations and enforce our terms
- Analyze trends and user behavior to personalize your experience
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, email service providers)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
Payment Security
We take payment security seriously. All payment transactions are processed through secure payment gateways using industry-standard encryption (SSL/TLS). We do not store complete credit card information on our servers. For bKash transactions, we only store transaction IDs and phone numbers as needed for order verification.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Keep you logged into your account
- Analyze website traffic and performance
- Provide personalized content and recommendations
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing emails at any time
- Data Portability: Request your data in a portable format
- Object: Object to certain processing of your information
To exercise any of these rights, please contact us at privacy@onimey.com.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@onimey.com
- Support: support@onimey.com
- Phone: +880 1700-000000
- Address: Dhaka, Bangladesh
Last updated: December 30, 2024